Privacy Policy

Who We Are

Solospace Gym s.r.o, identification number 197 66 378, with registered office at Lidická 700/19, 602 00 Brno - Veveří (referred to as either "the Company", "We", "Us", or "Our" in this Privacy Policy), operating following websites:

• https://solospacegym.cz: Website providing information about our services
• https://plugin.solospace.cz/66e495719dcdb1bb96ec1443: Website for account management, including but not limited to making and managing reservations, purchasing and viewing subscriptions and configuring notification settings

Data We Collect

We collect personal data from users when they interact with our websites, including but not limited to:

• Contact Information: Your first name, last name, and phone number
• Service Information: Details related to your reservations, subscriptions, and other services you use
• Technical Information: IP address, device information, and cookies

How We Use Your Personal Data

We process your personal data for the following purposes:

• Account Creation & Management: To register you as a user, authenticate your login, and manage your reservations
• Booking and Payment: To process bookings and handle payments, including placing holds and processing payments through a payment provider
• Communications: To send booking confirmations, service-related notifications, and updates
• Improvement of Services: To analyze usage and improve the services we provide
• Marketing and Advertising: If you have consented, we may use advertising cookies to show personalized ads on platforms like Google and Facebook. We also ask for your consent to send information such as promotions and special offers via SMS

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing your information is necessary for the performance of our services (e.g., making a booking)
• Consent: For marketing activities and the use of non-essential cookies, we rely on your explicit consent
• Legitimate Interest: For purposes such as improving our services, fraud prevention, and ensuring security

How We Use Cookies

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. Cookies that are required for the website to operate properly are allowed to be set without your permission. All other cookies need to be approved before they can be set in the browser.

https://plugin.solospace.cz/66e495719dcdb1bb96ec1443 only uses essential cookies necessary for providing you with services available. These cookies help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have requested cannot be provided, and we only use these cookies to provide you with those services.

https://solospacegym.cz, besides essential cookies, uses non-essential cookies, such as those used to analyze your behavior on the website or cookies used to display advertisements to you. Non-essential cookies are only placed on your device if you have consented to us doing so.

At any time, you can see a list of non-essential cookies used by https://solospacegym.cz as well as change your cookie preferences by clicking the Cookie Settings button at the bottom of every page on https://solospacegym.cz. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent immediately.

In addition, different browsers provide various methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete cookies. Please visit your browser’s official support documents on how to manage and delete cookies.

CCTV Monitoring

We use CCTV cameras to monitor our premises for security and safety purposes. This is to protect our customers, staff, and property from unlawful activities, ensure a safe environment, and prevent fraud.

• Legal Basis: We process CCTV footage based on our legitimate interest in maintaining a safe and secure environment.
• Retention Period: CCTV footage is retained based on available storage capacity, but not exceeding a period of 30 days, unless required for investigation purposes.
• Access to Footage: Access to CCTV footage is limited to authorized personnel only. Footage may also be shared with law enforcement authorities if required by law.

Disclosure of Your Personal Data

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

This does not include trusted third parties or subcontractors who assist us in operating our websites, conducting our business, or servicing you. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential and comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR).

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

If the Company is involved in a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer, your personal data may be transferred. We will provide notice on our website before your personal data is transferred and becomes subject to a different Privacy Policy.

Children's Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 18, we take steps to remove that information from our servers.

Data Retention

We retain your contact information for the account’s existence and for as long as necessary to fulfil legal, accounting, or reporting obligations, such as issuing invoices. Other personal data is retained only for as long as necessary to fulfil the purposes for which we collected it.

Data Security

We take data security seriously and implement appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure of your personal information. We use SSL to secure data transmission. However, we cannot guarantee the security of your personal information transmitted to our sites because any transmission of information over the internet has inherent risks. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our sites.

Third-Party Websites

This Privacy Policy does not apply to information collected by any third party, including through any external website that may link to or be accessible from our site. We encourage users to check the Privacy Policy of each such third party to avoid any unfair surprises and misunderstandings.

Changes to This Privacy Policy

This Privacy Policy is available at https://solospacegym.cz/en/privacy-policy and comes into force on the 13th of October 2024. The Company reserves the right to change this Privacy Policy at any time. We will inform users of changes via our website.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you
• Correction: You can request corrections to inaccurate information
• Deletion: You can ask us to delete your data when it is no longer needed
• Restriction: You have the right to request limited processing of your data
• Objection: You may object to the processing of your personal data for certain purposes, such as direct marketing
• Portability: You can request your data in a machine-readable format

If you wish to exercise any of these rights, please contact us at support@solospacegym.cz.

Please note that there may be some situations where the above rights cannot be exercised or effectively executed by us, for example, when asking us to erase all your personal data while there is a contractual relationship with us.

If you think your data protection rights have been breached, you have the right to lodge a complaint with your national Data Protection Authority (DPA). A list of the relevant DPAs is available on the European Data Protection Board's website: https://edpb.europa.eu/about-edpb/about-edpb/members_en.